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You can send the items you have received back to us within two weeks of receipt without indicating a reason. This period starts with the receipt of this instruction in text form, but not prior to the receipt of the goods and fulfillment of our obligations according to § 312c Abs. 2 BGB in conjunction with § 1 Abs. 1, 2 and 4 BGB-InfoV. The timely posting of the products or return notification is sufficient to comply with this deadline. Returns or return notifications are to be sent to: Arroway Textures, Gerald Menzel, Max-Seyfert-Str. 5, 04316 Leipzig, Deutschland; office@arroway-textures.com.
In the case of an effective return, both sides have to return the received benefits as well as any realized gains [e.g. advantages of use]. If the buyer cannot return the received items in the same condition in which they were received, he/she is responsible for compensating these damages. This does not apply if the reduction in value is the result of the sole examination of the item as would be possible in a retail shop. Buyers can also avoid claims for compensation by not handling the item as their own property and not doing anything to damage it or reduce its value. Obligations for payment are to be fulfilled within 30 days. This period begins for you with the posting of the returned item or return notification, for us upon receipt.
- End of the return policy -